Postal Store Returns & Exchanges

The U.S. Postal Service® offers refunds and exchanges for stamp-related merchandise and stamped stationery when the products you receive are damaged or otherwise unusable due to mishandling or other circumstances outside of your control. Some items may not be returned or exchanged, and others may only be exchanged. Learn more about eligible returns and exchanges for Postal Store products below.

If you have questions about refunds for USPS mail services, see Domestic Refunds and International Refunds.


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What Is Eligible for Returns

  • Personalized Stamped Stationery may be eligible for a refund or replacement.
  • Refunds for other products may not be available.

Personalized Stamped Stationery

If the Postal Service made a mistake on your order, you can return the stationery to Stamp Fulfillment Services (SFS) and request either a replacement or refund.

  • Replacement: Submit your claim within 90 days of receiving your order. Return the stationery and include in the package a request for replacement, an explanation of errors, and a description of the corrections you want made. If you order a replacement, you must pay the manufacturing fee for that order.
  • Refund: Return the stationery and include a request for refund and an explanation of the reason for rejection.

If you made a mistake on your order, you will only receive a refund for the postage.

Learn More about Personalized Stamped Stationery Returns (DMM 604)


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Exchangeable Items

You can exchange the following products:

  • Priority Mail Forever® Prepaid Flat Rate® Packaging
  • Postage Stamps
  • Merchandise & Licensed Products

Learn More about Exchanges (DMM 604)

Non-Exchangeable Items

The following items (regardless of when purchased) are not exchangeable.

  • Adhesive stamps (unless mistakes were made in buying, the stamps were defective, or the stamps were affixed to commercial envelopes and postcards)
  • Stamps cut from stamped cards, stamped envelopes, or aerogrammes (airletter sheets)
  • Parts or pieces of stamped cards
  • Stamped cards, stamped envelopes, and aerogrammes received for reply
  • Mutilated or defaced stamps

Learn More about Non-Exchangeable Items (DMM 604)

Exchanging Damaged Merchandise

To exchange damaged merchandise:

  • Submit your claim within 30 days of receiving your order.
  • If the item contains a manufacturer’s warranty (e.g., scales), follow the manufacturer’s instructions to have the item replaced or repaired.


PO BOX 219424
KANSAS CITY, MO 64121-7109

Exchanging Stamp-Related Merchandise

Stamp-related merchandise (such as a First Day Cover or Commemorative Panel) that is damaged or flawed can be exchanged for new merchandise.

  • Complete the Merchandise Exchange Form enclosed with your order within 30 days of receipt.
  • Include a copy of your order form or receipt.

If you did not receive the return form with your order:

  • Mail the damaged or flawed items to the address below.
  • Include a note requesting the exchange.


PO BOX 219424
KANSAS CITY, MO 64121-7109

Exchanging Postage Stamps

Postage stamps can be exchanged if they arrive damaged or flawed.

  • Complete the Merchandise Exchange Form located on the bottom of your packing slip within 30 days of receiving your stamp order.
  • Send it to the address below with the stamps you wish to exchange.
  • Include a copy of your order form or receipt.

If you received the wrong denomination, kind, or size of stamps or the wrong envelope, you can exchange them at full postage value. Stamps can be exchanged if they are:

  • Intact, full panes of stamps
  • Coils of stamps in the original sealed wrappers
  • Full boxes of stamped envelopes
  • Original sealed packs of stamped cards


KANSAS CITY, MO 64144-0011

Exchanging Prepaid Packaging

There are no refunds for Priority Mail Forever Prepaid Flat Rate Packaging. However, you can exchange your packaging if:

  • It was damaged on arrival AND
  • You purchased it with a credit card

Contact: Forever Prepaid Flat Rate Packaging Help Desk at 1-800-332-0317. Press option 4 and then option 5.

Missing Orders

Orders That Never Arrived

If you ordered 15 or more days ago and the items have not arrived, you can submit a claim for missing merchandise. Before your claim is processed, you may be asked to submit a copy of your account statement showing the charges from the U.S. Postal Service.

Stamp Fulfillment Services

1-816-545-1000 (international)